Are you unable to visit our store in person? Don't worry! We will come to you! We currently deliver within a 7 mile radius of our store in Draper. New delivery zones coming, soon.
Delivery Requirements - In order to provide our customers with free home delivery, your order will need to reach our $74.99 minimum. Orders under the minimum incur a small delivery fee of $4.99.
Delivery Window - Orders placed prior to 2pm on Thursday can be delivered as early as the following day. You will have the option to select delivery between 8am - 12pm on Friday or Saturday of the same week. Currently, we only deliver two times a week during select hours. You will have the option to choose your delivery date after checkout via email. You will receive a delivery acknowledgement once the delivery has been confirmed.
For example, orders placed:
Saturday through Thursday by 2pm will be available for delivery that Friday or Saturday.
Delivery Zones - We are happy to provide our customers with home delivery within a 7 mile radius of our location at 129 E 13800 S Draper Utah 84020. We will confirm your address at checkout prior to taking payment. If you are outside of this delivery zone, kindly contact us. We will do our best to accommodate reasonable requests.
Delivery Confirmation - You will be contacted 60 minutes prior to delivery arrival. Due to the nature of our fresh foods, we cannot leave foods in the heat/cold, hence, you will need to be at home at the time of delivery and available to receive your order.
Raw Deliveries - Due to the sensitive nature of raw, you must be around to accept and sign for any order containing raw or frozen merchandise. We will notify you 60 minutes prior to delivery. Orders not accepted will be returned and assessed a 50% restocking fee.
What can I buy online? - Not all items are available for home delivery. If you don't see what you want or need, no worries, we still have it in the store! We are working on adding more products to our list of items available for home delivery.
Returns - Adhere to our standard return policy. All delivery and local pick up returns must be done in person, at our location in Draper.
How do I order? - All orders must be placed on our website, shop.houndandcat.com. Please select home delivery during checkout.
*Due to events out of our control such as Utah weather or traffic delays, your delivery window may be affected. We will keep you posted should your delivery be affected.
**Door side delivery only. No Hound & Cat employee is permitted to enter home.