🚀 Delivery Mission Details

🪐 Delivery Window
All orders launch within 24-48 hours of being placed. Our mission is clear: deliver fast, efficient service that keeps your pets fueled and happy.

🌌 Delivery Fee
Free orbit on orders $49+. Orders under $49 carry a $5.99 launch fee - this helps us fuel up and keep your raw foods, kibble, toys, and more traveling at light speed.

✨ Delivery Confirmation
You’ll receive a pre-landing notice via email or text before your order arrives. Because fresh foods are sensitive to temperature, you (or your ground crew 🐾) must be home to receive your mission delivery.

❄️ Raw Deliveries
Orders containing raw or frozen cargo require a successful landing. If no one is available, the mission returns to base and is subject to a 50% restocking fee.

🌠 Back Orders
If an item is temporarily out of orbit, we’ll place it on back order. You can choose to wait for restock, substitute an alternate item, or cancel. Once back in stock, we’ll signal you right away.

🚀 What Can I Buy Online?
Everything in our curated galaxy! From top-selling kibble to toys and supplements, it’s all available at houndandcat.com. Don’t see what you need? Call or text Marcos or Paislea directly - we’ll custom-order and launch it your way: (801) 930-5934.

🌙 Returns
Returns follow our standard return policy guidelines.