Frequently Asked Questions

Self-Service Dog Wash

What is a self-service dog wash?
It's everything you need except the mess. Save your bath tub, towels, and time.  Hound & Cat provides premium shampoos perfect for their coat; clean, fresh towels; the perfect temperature water, sanitized tubs, and cozy blowers so your pup will leave with a dry & silky-smooth coat. Come on in. Our great staff will walk you through washing your four-legged friend.

Do I need an appointment?
Yes, we require an appointment as walk-ins are currently not accepted. 

What kind of premium shampoo do you use?
Hound & Cat uses Premium Earthbath® shampoos. Using the right shampoo, that's pH balanced and formulated for your furry companion will ensure their sensitive skin is being protected. We are also proud to offer Skout's Honor probiotic shampoos as an upgrade during bathtime.

Can I give my dog a blowout in the wash area?
Sorry; we don't allow blowouts on certain breeds, like Siberian Huskies, Alaskan Malamutes & those with similar dense coats.

What if my puppy got skunked?
Don't panic, but let's get moving. It may be very unpleasant, but your pup may find it a little more than just unpleasant. According to the ASPCA, they recommend the following:
  • 1 quart (4 cups) of 3% fresh hydrogen peroxide
  • ¼ cup baking soda
  • 1-2 teaspoons of liquid soap (dishwashing detergent).

Spread throughout and avoid the eyes, then thoroughly rinse your pup.  Follow the ASPCA's instructions here. Once your pup has been treated, bring her on in to give her a cozy bath, and a nice blow dry.

Our Quality Products

What kind of products do you offer?
At Hound & Cat we are very proud to offer a highly curated selection of only the best & most on trend natural dog & cat foods, treats, supplies, supplements, toys, furniture & much more. If we wouldn't give it to our pets, you won't find it here.

Why go with limited-ingredient name-brand foods?
Great question! It's simple - canines and felines, like their pawrents, have sensitive bellies, especially with certain ingredients. By removing fillers, byproducts, and overworked ingredients; you're giving your furbaby what they may find in the wild. Of course, we recommend you consult your vet before making drastic changes or if you suspect your pal has a food allergy.

Why feed raw?
Dogs & cats are carnivores! Let's give them what is biologically appropriate for their needs. Feeding our pets raw meat has so many benefits. The first physical change you will see will be in their coat, as the protein and fats from raw meat will work together to allow the pet to grow a healthy coat. You will notice a change in the dental hygiene of your pet as raw meat produces amylase in the saliva which breaks down sugars and starches in the mouth that lead to plaque, tartar, etc. Raw meat diets are not cooked; cooking the food destroys the vitamin, mineral and enzyme content that is needed for a healthy diet. And an added bonus; a change in your pet's stool. When a pet is fed raw food, they are actually digesting their food and making better use of the nutrients from it, so there is less waste.

Will a raw diet make my dog aggressive?
A raw meat diet will not cause or worsen any behavioral problems in your dog. Aggression is a behavioral issue, not a dietary issue.

Have questions about raw?
Stop by and visit us! Our friendly & knowledgable staff is there to help & can guide you to find the best products for your pet; because we know they're family.

Are chew toys safe?
We carry toys made exclusively for your cat and dog. Whether you're seeking no-hides or antlers for your dog, or a furry toy for your kitty to pounce; Hound & Cat has you covered. Playing with your companion is absolutely crucial to their physical and mental health. We recommend active engagement with your pet, then store their toys when they're done!

What brands do you carry?
You can find a list of all of our top brands of food and treats here.

What if I can't find an item I'm looking for?
If you have a suggestion about an item you would like to see in our store, contact us, here

About Hound & Cat

Does Hound & Cat donate to local shelters?
At Hound & Cat, we are grateful for the opportunity that we have been given to give back to our community. With the support of our awesome customers, we have donated about 3,460 meals to the Humane Society of Utah and C.A.R.E. Animal Rescue. Read more, here.

What was the inspiration behind Hound & Cat?

Owners Marcos & Paislea discovered their joint love for animals and nature at an early stage in their relationship. With one nature inspired business well under way, they decided to continue their love for animals by researching the best natural dog & cat foods, treats, supplies & supplements, bringing them together & creating a clean, comfortable place to learn & grow with your pets.

Bulk Self Serve Wash Disclaimer

Did you take advantage of our self serve dog wash bulk buy during our 1st Birthday Celebration? Here's how it works:
All sales final, no returns or exchanges. Consumer must pay applicable sales tax. Offer limited to stock on hand; no rain checks are available. Offer not applicable to prior or pending baths. No adjustments can be made on previous purchases. Discount has no cash value. Expires 1 year from purchase or January 16, 2020.

This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Void if altered, copied, transferred, auctioned or sold. If voucher is lost, offer becomes void. 

Not valid in combination with any other coupons, discounts, specials, vouchers, redemption codes, or on gift certificate redemption orders. Prices valid while supplies last. Prices subject to change.

Return Policy

What is your return policy? 
Hound & Cat Return Policy is simple; 30 days from the date of purchase, if unopened, unused, and in 100% salable condition. Simply bring back the item and your original receipt. Short-lived goods, such as raw, kibble, treats, and frozen foods cannot be returned. However, if your pet is not satisfied with the quality of their food/treats, we will work with you and the manufacturer on a replacement. We cannot accept returns for Gift Cards, Discontinued, Sale, & Discounted Items.

All home delivery and local pick up sales must be returned in person to a physical Hound & Cat location. Return policies as listed above apply to all home delivery and local pick up sales and purchases. 

Privacy Policy

What is your privacy policy? 
You can read our privacy policy, here.